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I bought an 03 Cadillac CTS from the ole Ben Franklin on Kingston pike. I've had issues since day one and every time I take it in to service they give me the run around. I'm at my wits end and something needs to be done about this place

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This place needs shut down,Darrell General sales manager, will lie,cheat,and steal inorder to sell a vehicle. As a previous contracter, these guys are the worse......RUN,RUN,RUN,RIP OFF ALERT...

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Ben Franklin Motors - Review in Dealers category from Brentwood, Tennessee
1 of 2

We sit for 5 hours when we got this car it was the only one they would show us. They waited till it started raining to even show it to us. They said they had 6 other cars but they was not on the lot we asked to go see them and they woukd never take us over to the lot. So we said forget it and got this one. After we got car we found out the car had been wreaked doors has waves init and bumper was screaped up noited it after the rain had stoped.... Read more

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I wasn't really sure about old Ben Franklin until a good friend of mine Marselous Johnson became employed there. I was in need of a car after my accident and he went above and beyond searching for the right car for me. I would recommend Marselous Johnson to anyone looking for a new ride!

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I have bought 3 cars from them in the past 4 months. Thanks to Robert the salesman and Frank in finance this was able i would recommend old ben franklin to anyone they will do anything to get you in a vehicle Thanks Robert and Frank .Greg E Seymour Tenn

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Had recent experience with Ole Ben Franklin Motors in Knoxville. First, they have the personal and professional ethics of a New Orleans pimp. What they say bears precious little resemblance to what they do. Second, and more importantly, their business model is ENTIRELY about exploiting economically vulnerable people. If you need a car now, have dodgy credit, and want to be treated fairly by good people who won't show contempt for you and your... Read more

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WE WERE TOLD THAT THEY COULD NOT RUN A CREDIT REPORT WITHOUT OUR PERMISSION...WHICH WAS NEVER GIVEN TO THEM, HOWEVER WE WERE TOLD THAT TO SAVE TIME, BEFORE WE LOOKED AT CARS, THAT WE HAD TO FILL OUT PAPERS...THEN WE WOULD LOOK. THE SALES MANE TOLD MY HUSBAND THAT THE CAR WE WERE INTERESTED IN, THEY WOULD GO OVER NUMBERS, AND THE NEXT DAY HE WOULD GO TO MY HUSBANDS PLACE OF BUSINESS-TELL HIM THE PRICE-AND THIS WAY HE COULD SEE IT IN THE DAY... Read more

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ABSOLUTELY WORST DEALER EVER WORKED FOR MANAGEMENT DOESNT CARE ABOUT THE EMPLOYEES REALLY HAS BAD BUSINESS PRACTICES I BROUGHT MY OWN CUSTOMERS IN WONT PAY ME ON MY DEALS JUST WATCH THE VIDEO OF GM WATSON YELLING AT CUSTOMERS DO NOT GO TO WORK THERE AND DO NOT BUY FROM THIS SHADY DEALER.

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First, watch the video I uploaded of the General Mangager Darrell at the Oak Ridge location either on here or on their Facebook. I bought an07 Jeep Wrangler about a month ago and it has had issues from day 1. The conversation you can see in my video is happening because this *** has asked me what is wrong and going on 3 times when he was there when I brought the car in via a tow truck and also because I can't even count the number of times that... Read more

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The manager at old Ben Franklin motors is an *** hole .They are not customer service ready . For all you good people, who want a car or truck, go somewhere else. Then maybe they won't follow you out in the parking lot arguing with you, like they did me .when you are trying to leave I'll never buy another car off of them. Maybe this will be helpful for who ever reads this. There are better car dealerships out there. Read more

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