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2.3 Based on 15 reviews
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  • Customers like
    • Service dept at ole ben franklin ford 1
  • Customers don't like
    • Sell wrecks and take advantage of less fortunate 1
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Sam helped me out a lot. Just when I thought it'd take me FOREVER to get a car, Sam gave me options to work with.

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My grandson who is special needs and a girl he knew for about 2 days wanted to move and needed a truck. They went with her 2004 Toyota Celica to Ole Ben Franklin. The company took the Celica which was in very good condition and traded them a truck which was dented on all sides, door panel on drivers side missing, window want move at all, and per mechanic needs ball joints, shocks, steering components, catalytic converter, has a hole in oil... Read more

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I was a lifelong customer of sexton ford of Wartburg. And had always used their service department. I was hesitate to schedule an appointment for complete A/C repair. But after receiving a $1397 quote from RT CLAPP in oak ridge I decided to call ole Ben Franklin ford of Wartburg. They gave me an estimate of $427.50 and that was with everything CLAPP offered! Well I scheduled a service and I am beyond happy with the service I received. They... Read more

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My daughter was shopping for a car on her own. She was taken advantage of by Jamie and the car salesman. Knowing she was inexperienced in car buying, they sold her a Rogue. I noticed it made a loud noise and she said, "They told me Rogues are loud." A few days later she was on a trip with her baby when the car broke down. She was able to drive it slowly home where she immediately took it back to the dealership. She was told their mechanic... Read more

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I bought an 03 Cadillac CTS from the ole Ben Franklin on Kingston pike. I've had issues since day one and every time I take it in to service they give me the run around. I'm at my wits end and something needs to be done about this place

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This place needs shut down,Darrell General sales manager, will lie,cheat,and steal inorder to sell a vehicle. As a previous contracter, these guys are the worse......RUN,RUN,RUN,RIP OFF ALERT...

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Ben Franklin Motors - Review in Dealers category from Brentwood, Tennessee
1 of 2

We sit for 5 hours when we got this car it was the only one they would show us. They waited till it started raining to even show it to us. They said they had 6 other cars but they was not on the lot we asked to go see them and they woukd never take us over to the lot. So we said forget it and got this one. After we got car we found out the car had been wreaked doors has waves init and bumper was screaped up noited it after the rain had stoped.... Read more

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I wasn't really sure about old Ben Franklin until a good friend of mine Marselous Johnson became employed there. I was in need of a car after my accident and he went above and beyond searching for the right car for me. I would recommend Marselous Johnson to anyone looking for a new ride!

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I have bought 3 cars from them in the past 4 months. Thanks to Robert the salesman and Frank in finance this was able i would recommend old ben franklin to anyone they will do anything to get you in a vehicle Thanks Robert and Frank .Greg E Seymour Tenn Read more

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Had recent experience with Ole Ben Franklin Motors in Knoxville. First, they have the personal and professional ethics of a New Orleans pimp. What they say bears precious little resemblance to what they do. Second, and more importantly, their business model is ENTIRELY about exploiting economically vulnerable people. If you need a car now, have dodgy credit, and want to be treated fairly by good people who won't show contempt for you and your... Read more

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